Exciting Opportunity: IT Technician Role in a Dynamic Educational Environment

Are you a passionate IT professional looking for a fulfilling role in an educational setting? We are seeking a dedicated IT Technician to join our client’s vibrant team, delivering exceptional IT support across a prestigious institution. This role is perfect for a self-starter with superb communication skills, a talent for time management, and a genuine drive to assist others.

What’s on Offer:

• A competitive salary of £26,000 increasing to £27,000, dependent on your skills and experience.
• A generous 33 days annual leave allowance plus UK bank holidays
• A range of benefits including a pension scheme, healthcare plan, discounts, and training support.
• Flexible working hours tailored to term times and school holiday periods, with a commitment to work-life balance.

About the Role:

As an IT Technician, you will be an integral part of our IT support team, providing comprehensive assistance across all aspects of our institution. From being the first point of contact for support requests to offering hands-on help both over the phone and in person, this role offers a unique opportunity to engage with a wide array of technologies and solutions.

Key Responsibilities:

• Deliver first-line support to staff and pupils, addressing hardware and software issues with devices including Microsoft Surface, Apple computers, Chromebooks, and more.
• Engage in fault diagnosis, offering timely resolutions to technical issues and acting as a pivotal support figure for our community.
• Assist in the maintenance of the cabled network, ensuring all documentation is up-to-date.
• Proactively inspect classrooms, initiating repairs and maintenance to uphold our high standards.
• Support the use of standard software packages, alongside bespoke school platforms.

Technical Requirements:

• Proven experience in IT Support and Helpdesk roles, with a comprehensive knowledge of IT Support mechanisms.
• Strong proficiency in Microsoft OneDrive, SharePoint, Teams, and familiarity with Windows/Mac desktops, including Windows 10/11.
• Experience with mobile device support (iOS, Android), basic networking (LAN and Wi-Fi), and Active Directory.
• Confidence in supporting the use of Office 365, Mac OS, and Windows 10/11 among staff and students.

Why Join:

If you are an IT enthusiast with a creative mindset and a knack for problem-solving, eager to contribute to a collaborative team, we would love to hear from you. This role is not just about technical skills; it's about making a real impact in an educational setting, supporting the growth and development of our students and staff.