ICT Field Engineer

ICT Field Engineer

GreatFind Jobs
Published: April 4, 2022
Kingston upon Thames, Greater London
Job Type
£23,000 - £27,000


Looking for a new and exciting role within the Education ICT sector to deepen your IT Knowledge?

Our client a reputable ICT Service Provider based in South West London is seeking an experienced ICT Technician to join its ever growing technical team. The successful candidate will be assigned a client portfolio of between 5 and 10 customers. The candidate will be responsible for the day to day running of their ICT systems. The candidate will also be working with others in a team on projects throughout the year. The ideal candidate will possess a minimum of 2-5 years, verifiable experience as a full-time ICT Technician and will have the aim to work long term with the company in developing their role in this exciting and fast growing company.

Key Duties: 
To maintain, update & support various ICT networks 

  • provide support for the servers & associated routines & to provide hardware & software support for workstations
  • monitor the efficiency of networks
  • maintain all ICT related peripherals
  • Inform management of supplies & product requests from clients (this would typically include printer supplies, electronic media & computer systems, development plan requests)
  • maintain a fully up to date inventory (where required) of all hardware & software at client sites

To meet every clients’ customised ICT requirements 

  • Meet all clients’ individual & specific ICT requirements
  • Ensure clients’ ICT facilities are maintained in accordance with their specific requirements
  • Develop system specific projects by means of open source software (if needed)
  • Further maintain & develop all parts of clients’ ICT systems
  • The ability to manage small to medium sized projects

To complete installation of new & existing software packages across the networks

  • Install software on PCs, locally or via software distribution tools Perform complete installations of new PCs
  • Install, configure & maintain anti-virus software across the network
  • Ensure all systems are up to date with software & service packs
  • Set up new PCs & other hardware as required & to make sure that all newly set up hardware is left in a “ready” state for client use

To provide technical support for all clients 

  • Administer user groups & accounts
  • Manage network wide settings / administer & configure email accounts
  • Configure & maintain all software applications for consistent use
  • Provide support to users in the use of the school’s Management Information Systems
  • Replace consumable items such as printer toners
  • Provide advanced support on client systems to include assistance with server setups

Assist in user development where required including specific systems training to users on technical & non-technical levels 

  • Offer advice & training to system users
  • Explain & illustrate computer related issues in a jargon free manor to non-experienced users

Any other appropriate duties in consultation with the management 

Summary of Technical Skill Requirements: 

  • Operational knowledge of ICT hardware & software & the integration of the two
  • Operational knowledge of Windows and Mac OS environments (7 / 8.1 / 10 / Mac OSX / iOS) & Windows Server 2008/2012 R2, Active Directory, DHCP, DNS
  • Working knowledge of mobile devices – Android / Windows / iPhone
  • Working knowledge of Hyper-V and VMWare ESXi
  • Working knowledge of cloud technologies – Google for Education, Office 365, Azure and more
  • Strong knowledge of Group Policy management
  • Strong knowledge of User profiles, Roaming & Mandatory
  • Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPod/iPhone)
  • Working knowledge of common user applications: including Microsoft Office applications (2007, 2010, 2013, 2016), Internet Explorer, Other web browsers
  • Established skill set for network communications, network switching hardware – diagnosing faults, switch configurations, efficiently design topologies
  • Occasionally install network cabling and interactive white board / projector systems (on the job training will be given)
  • Working knowledge of Audio Visual systems to include – audio hardware / projectors / TVs / Interactive Whiteboards / Interactive Screens
  • Ability to identify & replace faulty hardware
  • Ability to confidently use imaging software such as Microsoft WDS and MDT

Prerequisites :

  • Minimum 2 Years experience of client facing IT Support role within the education sector
  • This job involves travelling between client sites therefore the use of a reliable personal vehicle (mileage will be paid) is required
  • Full UK Driving Licence required

Does this sound like your next career choice? APPLY TODAY!

Ref: GFE_071216

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