2nd Line Service Desk Engineer

Join this expanding IT support specialist team as their new 2nd Line Support Desk Engineer within an IT service provider and take the next step in your career. The position is based in Feltham, West London, with a salary of up to £32,000. Apply today! 

Role Overview 

You will work within a team that offers customers efficient and high-standard IT support. This will have you undertaking several different tasks, for example, logging and resolving tickets, keeping customers happy & updated and escalating tickets to the relevant departments. 

Responsibilities: 

• Ensuring that all help desk tickets are managed and recorded.
• Working hand in hand with the senior IT engineers to ensure more complex issues are resolved efficiently.
• Taking ownership of tickets and following up with customers to ensure that problems are resolved.
• Ensuring all issues are logged correctly on the support desk ticketing system. 
• Installing software on existing workstations and across networks.
• Making changes and fixing problems remotely via client hardware or software.
• Providing troubleshooting and diagnosis training to other staff members.
• Provide technical support for Microsoft Windows 2012, 2016, 2019 Win 7, Win 10, Mac OSX networks, Microsoft Office 2016 & 2019, Microsoft Office 365 and Google Workspace cloud platforms.
• Building close working relationships with manufacturers to ensure hardware support and replacements run smoothly. 
• Revisions, editing, and writing of software and hardware training manuals.

Requirements/Experience:

• Experience working in a similar role. (IT Support)
• Relevant IT qualification. 
• Car and full clean UK driving licence required. 
• Experience working within a school or education environment is highly desirable.
• Impeccable written and verbal communication skills. 
• Excellent knowledge and experience of Microsoft Active Directory, DHCP, Microsoft O365, Google Workspace and DNS.
• Expert in software installation. 

Person Specification: 

• Problem Solver. 
• Passion for IT. 
• Team player.
• Effective communication. 
• Efficient. 

Want to know more? 

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.