Technical Support Consultant (German and English Speaking)

Technical Support Consultant (German and English Speaking)

GreatFind Jobs
Published: July 13, 2022
Location
Dusseldorf, Germany
Job Type
Category
Salary
Up to €55,000

Description

We are recruiting a Technical support Consultant to join a fast-paced and friendly IT Team in Dusseldorf, Germany. The ideal candidate for this role will have excellent technical knowledge and a 'Can Do' attitude. For this opportunity, you must be German and English Speaking. Salary of up to 55,000, depending on experience. 

Role Overview

You will be providing high-quality and efficient technical support to customers for the products within our client's portfolio via the helpdesk over the telephone, email, remote assistance and onsite visits where required. 

Responsibilities:

  • Installation and providing support software to a large international customer base. 
  • Simulate customer issues and troubleshoot in-house using virtual testing environments.
  • When necessary, perform online demonstrations and webinars.
  • Maintaining and supporting the internal infrastructure and services.
  • Installations and training are occasionally performed at customers' sites in the DACH region. This may involve staying away from home for a few days.
  • Supporting both internal and external staff regarding company hardware and software.

Essential Qualifications and Experience:

  • Experience working within a similar role. 
  • Speaking/writing German at a high level and good English ability.
  • Excellent knowledge of Microsoft Windows operating systems - Active Directory and Microsoft SQL Server.  
  • Good technical experience and skills in troubleshooting and problem-solving.
  • Experience with Azure and the virtual server platform is a bonus. 
  • Customer care experience is essential.
  • Exceptional telephone manner. 

Person Specification:

  • Passion for IT. 
  • Multitasker. 
  • Work well independently and as part of a team.
  • Proactive.

Want to know more? 

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.

Apply
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