Solutions Engineer

Solutions Engineer

GreatFind Jobs
Published: August 29, 2023
Hemel Hempstead, Hertfordshire
Job Type


Searching for a transformative career move within a firm that rewards your technical acumen? Look no further. We're a multi-faceted, award-winning technology conglomerate with a firm footprint in educational and public sectors. Our comprehensive benefits package includes perks like flexible working hours, gym membership subsidies, life insurance, a health cash plan, increased holiday allowance based on service length, and even a special day off to celebrate your birthday. Now, we’re inviting you to be a pivotal part of our story as a Solutions Engineer.

The Role in Brief:

We're opening doors for a Solutions Engineer to become an integral part of our vibrant technical brigade. This is a full-time, long-term position that's vital for our rapid corporate growth. You'll be a part of an elite technical unit, including Tier 1, Tier 2, and Tier 3 Engineers. You'll report directly to the IT Service Desk Team Leader and contribute to an environment that’s both challenging and rewarding.

Please note that a satisfactory DBS check is a requirement for the selected candidate.

What You'll Do:

  • Rapidly address and solve technical queries from both everyday users and VIPs.
  • Oversee Mobile Device Management (MDM) via Intune / Jamf.
  • Diagnose and troubleshoot issues with desktop environments.
  • Maintain current and accurate customer documentation.
  • Collaborate on modifications to enhance customer systems.
  • Aid in the smooth deployment of projects and technological upgrades.
  • Uphold a high standard of customer service.

Your Skill Set:

  • Proficient in managing Windows Desktop environments, including Azure and M365.
  • Exceptional communication and people skills.
  • Solid understanding of core networking protocols like TCP/IP, DNS, and DHCP.
  • Self-motivated and capable of independent work.
  • Eagerness to acquire new competencies.
  • Added advantages include prior experience in resolving issues with audiovisual equipment, printers, and network shares. The ability to offer both remote and face-to-face VIP support is highly desirable.

Additional Qualifications (Not Mandatory but Appreciated):

  • Prior experience in Mobile Device Management (MDM).
  • Familiarity with supporting Apple MacOS.
  • Skill in application packaging.
  • Knowledge of ITSM tools like Autotask PSA, IT Glue, or AD.
  • Experience in Softphone Management.

If you're driven, skilled, and looking for a fulfilling and exciting career, your search ends here. Click "Apply Now" to begin a remarkable professional journey with us.

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