Solutions Engineer

Searching for a transformative career move within a firm that rewards your technical acumen? Look no further. We're a multi-faceted, award-winning technology conglomerate with a firm footprint in educational and public sectors. Our comprehensive benefits package includes perks like flexible working hours, gym membership subsidies, life insurance, a health cash plan, increased holiday allowance based on service length, and even a special day off to celebrate your birthday. Now, we’re inviting you to be a pivotal part of our story as a Solutions Engineer.

The Role in Brief:

We're opening doors for a Solutions Engineer to become an integral part of our vibrant technical brigade. This is a full-time, long-term position that's vital for our rapid corporate growth. You'll be a part of an elite technical unit, including Tier 1, Tier 2, and Tier 3 Engineers. You'll report directly to the IT Service Desk Team Leader and contribute to an environment that’s both challenging and rewarding.

Please note that a satisfactory DBS check is a requirement for the selected candidate.

What You'll Do:

• Rapidly address and solve technical queries from both everyday users and VIPs.
• Oversee Mobile Device Management (MDM) via Intune / Jamf.
• Diagnose and troubleshoot issues with desktop environments.
• Maintain current and accurate customer documentation.
• Collaborate on modifications to enhance customer systems.
• Aid in the smooth deployment of projects and technological upgrades.
• Uphold a high standard of customer service.

Your Skill Set:

• Proficient in managing Windows Desktop environments, including Azure and M365.
• Exceptional communication and people skills.
• Solid understanding of core networking protocols like TCP/IP, DNS, and DHCP.
• Self-motivated and capable of independent work.
• Eagerness to acquire new competencies.
• Added advantages include prior experience in resolving issues with audiovisual equipment, printers, and network shares. The ability to offer both remote and face-to-face VIP support is highly desirable.

Additional Qualifications (Not Mandatory but Appreciated):

• Prior experience in Mobile Device Management (MDM).
• Familiarity with supporting Apple MacOS.
• Skill in application packaging.
• Knowledge of ITSM tools like Autotask PSA, IT Glue, or AD.
• Experience in Softphone Management.

If you're driven, skilled, and looking for a fulfilling and exciting career, your search ends here. Click "Apply Now" to begin a remarkable professional journey with us.