Senior IT Support Engineer

Senior IT Support Engineer

GreatFind Jobs
Published: November 5, 2021
Location
Milton Keynes,
Job Type
Salary
£40,000

Description

We have an incredible opportunity for a Senior IT Support Engineer to further develop their career by joining a leading UK school.

Role Overview

You will be responsible for ensuring that the network and its services securely and efficiently support all information systems. The position requires a network and server expert with a high level of experience supporting multiple technologies. Working with virtualisation technology, Windows Server systems, Office 365/Azure, including Intune, switches, Wi-Fi, and backup technologies will be crucial to the role.

 

Responsibilities:

  • Serving as a point of contact for day-to-day handling management of the school's Service Desk, incidents, and helping with ICT process problems.
  • Technical contribution to the strategic direction of the school's information systems
  • Exact configuration of operation, security and disaster recovery documentation for the schools' information systems.
  • Ensure effective liaison and communication with the Systems Development Team concerning technical incident escalation and upkeep of standard change controls.
  • Updates to relevant school stakeholders on the progress of development and infrastructure projects.
  • Ensure that all system changes are documented with appropriate operational documentation (e.g. standard changes, monitoring methods, availability measurements).
  • To contribute to, refine and implement the ICT Strategic Plan, working in conjunction with the Head of ICT.
  • Ensure the appropriate level of staffing is available, especially during critical periods of the school year.
  • Maintain a strong customer service culture in the team.

 

Requirements:

  • Experience with virtualisation technology, Windows Server systems, Office 365/Azure, including Intune, switch, Wi-Fi configuration alongside maintenance and backup technologies.
  • High level of network and server experience.
  • Have been working in a senior management role within education.

 

Person Specification:

  • Good communication and organisational skills.
  • The ability to work both independently and collaboratively as part of a team.

 

Want to know more?

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.

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