05 Nov Senior IT Support Engineer
We have an incredible opportunity for a Senior IT Support Engineer to further develop their career by joining a leading UK school.
You will be responsible for ensuring that the network and its services securely and efficiently support all information systems. The position requires a network and server expert with a high level of experience supporting multiple technologies. Working with virtualisation technology, Windows Server systems, Office 365/Azure, including Intune, switches, Wi-Fi, and backup technologies will be crucial to the role.
- Serving as a point of contact for day-to-day handling management of the school's Service Desk, incidents, and helping with ICT process problems.
- Technical contribution to the strategic direction of the school's information systems
- Exact configuration of operation, security and disaster recovery documentation for the schools' information systems.
- Ensure effective liaison and communication with the Systems Development Team concerning technical incident escalation and upkeep of standard change controls.
- Updates to relevant school stakeholders on the progress of development and infrastructure projects.
- Ensure that all system changes are documented with appropriate operational documentation (e.g. standard changes, monitoring methods, availability measurements).
- To contribute to, refine and implement the ICT Strategic Plan, working in conjunction with the Head of ICT.
- Ensure the appropriate level of staffing is available, especially during critical periods of the school year.
- Maintain a strong customer service culture in the team.
- Experience with virtualisation technology, Windows Server systems, Office 365/Azure, including Intune, switch, Wi-Fi configuration alongside maintenance and backup technologies.
- High level of network and server experience.
- Have been working in a senior management role within education.
- Good communication and organisational skills.
- The ability to work both independently and collaboratively as part of a team.
Want to know more?
As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.