Onsite IT Support Technician

We are looking for an Onsite IT Support Technician to join a growing MSP within the education industry! This role is a mix of working onsite directly supporting customers with project/installation work and office-based support.  You need a full driving license and a car for this position, and the salary for this position is £32,000 with excellent benefits.

Benefits include - Company Pension, Free or subsidised travel and more! 

Role Overview

Providing high-quality and effective on-site 1st and 2nd line support services and working closely with customers’ internal IT support, their end users, and senior managers/leaders, building strong commercial relationships that result in high customer satisfaction.

Responsibilities:

• Supporting end users with their technical queries.
• Ensuring all items are logged correctly through the Service Desk following set procedures.
• Identifying and fixing desktop problems.
• Efficiently resolving networking, hardware and software issues and providing preventative maintenance.
• Carrying out fault diagnosis on-site and remotely, rectifying faults and arranging additional courses of action such as referral to senior staff or arranging third-party maintenance or support.
• The creation and updating of knowledge-based articles when appropriate.
• Implementing equipment rollouts and assisting with project delivery.
• Ensuring documentation is kept up to date at all times.
• Evaluating areas for improvement and suggesting new developments, workflows, uses, and cost advantages of systems wherever possible.

Essential Qualifications and Experience:

• Strong experience working within a similar role. Preferably in an MSP or education setting. 
• Relevant technical qualifications.
• Full driving license and car - mileage will be compensated.
• Strong experience working with active Directory, Windows 10, Google Workspace, Office 365, Servers, MDM systems, Cisco, DNS and Group Policy.
• Good understanding of Mobile device management.
• Excellent troubleshooting ability.
• Impeccable written and verbal communication skills.

Person Specification:

• Works well under pressure.
• Problem Solver.
• Highly Motivated.
• Confident.
• Highly organised.

Want to know more? 

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.