Onsite IT Engineer

Onsite IT Engineer

GreatFind Jobs
Published: May 12, 2024
Norwich, Norfolk
Job Type
£30,000 -£34,000


Join a leading a IT services, support, and product provider, specialising in the Education sector and an increasing corporate clientele nationwide. Renowned for strong partnerships with major technology vendors, we deliver innovative and reliable IT solutions. Our culture emphasizes inclusivity, innovation, and a commitment to client-focused service. We are big enough to matter and agile enough to care deeply about our customers.  Excellent benefits on offer.

What We Offer:

  • A competitive salary from £30,000 to £34,000, depending on experience and certifications.
  • A generous holiday package including 25 days plus bank holidays, with extra days off during the Christmas period.
  • A pension scheme with a 5% employer contribution.
  • Significant opportunities for career advancement.

Car and driving licence required.

Who We Are Looking For:

We are seeking a skilled, professional, and experienced Onsite ICT Support Engineer to expand our Engineering support team. The ideal candidate will demonstrate strong abilities in face to face IT support, effective collaboration with team members, and clear communication with customers. A solid understanding of ITIL frameworks and service desk operations is crucial.

Job Role:

Based in Norwich, this role includes a combination of office work and remote support. You will be a critical part of our Service Desk Team, working under the guidance of the Service Desk Manager and alongside other support engineers to provide exemplary remote IT support.

Key Responsibilities:

  • Provide dedicated IT support for clients.
  • Keep clients informed about the status of their support tickets.
  • Ensure compliance with SLAs and prioritise support tickets as needed.
  • Collaborate with manufacturers for necessary hardware support or replacement.
  • Escalate complex or urgent issues to appropriate senior team members.

Essential Technical Skills:

  • Proficient in Windows OS, Windows Server environments, Active Directory, and more.
  • Skilled in Office 365, Azure AD Connect, Google Workspace, and Mobile Device Management.
  • Experienced with network management, including switches, VLANs, WiFi/WLAN, web filtering, and firewalls.

Essential Soft Skills:

  • Polite, friendly, and confident demeanor.
  • Strong communication skills in English.
  • A logical problem-solving approach, eager to learn new technologies.
  • Good time management and the ability to handle pressure effectively.
  • Desirable: Industry-recognised certifications, particularly from Microsoft, and familiarity with educational sector applications and services.

This role offers a chance to grow professionally within a supportive and innovative environment. Apply now to become part of a team dedicated to excellence and effective IT solutions.

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