IT Technician

We are seeking a dedicated and experienced IT Technician to join the schools dynamic team. This role will not only offer you an opportunity for career advancement but also great benefits including a Local Government Pension Scheme of up to 18%. The position will include occasional assignments to other locations within our network of institutions.

Role Purpose: To deliver a robust IT service, facilitating a seamless environment for teaching, learning, and administration.

Benefits: Local Government Pension Scheme of up to 18%, among other great benefits

Key Responsibilities:

• Serve as the first point of contact for technical support
• Monitor and manage computing devices and related hardware
• Implement security protocols such as backups and antivirus systems
• Assist in the maintenance and deployment of IT hardware and software assets
• Aid in the continuous growth of the internal knowledge base

Specific Duties:

• Log, track, and resolve technical service requests
• Perform elementary hardware repairs and upgrades
• Install and manage network cabling and perform basic diagnostic tasks
• Implement directed changes to IT systems
• Maintain and update hardware and software asset lists
• General Expectations:
• Adhere to all institutional policies and procedures
• Engage in ongoing performance management and training programs
• Build excellent relationships with both internal and external stakeholders
• Represent the organization at events when needed

Qualifications:

• A strong skillset in the management of users within a Windows environment
• The ability to troubleshoot issues with hardware, identifying faults and resolving/escalating as required
• Ability to manage and communicate effectively with both technical and non-technical staff
• Strong ability to diagnose and troubleshoot technical issues
• Excellent interpersonal communication skills
• Proficiency in Windows 10, basic Network Operations, and Classroom Audio Visual hardware
• Excellent interpersonal skills and able to work closely and establish positive working relationships with key

Personal Qualities:

• Strong commitment to safeguarding and the welfare of young individuals
• Unquestionable personal and professional integrity
• A proactive, adaptive, and problem-solving approach to tasks
• Ability to manage stress and prioritize multiple tasks effectively

Apply today!