GreatFind Recruitment is excited to announce an opportunity to join a highly reputable independent school in Surrey as an IT Support Technician. Nestled in the idyllic Surrey countryside, this school boasts state-of-the-art facilities and a welcoming, supportive community. This is a unique opportunity to combine your passion for technology with a love of education and make a real difference in the lives of young people. 

The salary for this role goes up to £30,000 and has some great benefits, including free lunch! 

Role Overview

As the IT Support Technician, you will play a vital role in ensuring the smooth running of the school's IT systems and providing first-class support to students, staff, and parents.  You will have the opportunity to work with a diverse range of technologies, including Microsoft Windows, Apple Macs/iPads, Office 365, Cloud applications, Classroom audiovisual equipment, Cisco Meraki Wi-Fi/switches, and FortiGate firewall. 

Responsibilities:

• Act as the go-to person for managing user accounts and group policies using Active Directory
• Take charge of resolving password issues for students, staff, parents, and external partners.
• Ensure proper setup and configuration of PC/laptop equipment, including installing necessary software and drivers
• Troubleshoot and diagnose hardware and software problems, implementing corrective action procedures as needed
• Oversee the management of the ID/door access card system
• Collaborate with team members to troubleshoot and resolve both complex and routine IT issues
• Maintain and secure Windows servers through regular maintenance and security patching
• Provide technical support and troubleshoot mobile computing devices and operating systems
• Deliver one-on-one staff training on technology as needed
• Manage firewall policies and web filtering settings to ensure security and privacy
• Proactively manage endpoint computer security and conduct routine patching
• Routinely reimage computers to optimize performance and keep templates up-to-date
• Follow industry best practices to ensure the security and privacy of school systems
• Test and evaluate new software and hardware
• Deliver IT projects as directed by the Head of IT services
• Support telephone system and ensure good change management practice and documentation
• Troubleshoot and support Wi-Fi network and maintain records/logs of loan equipment, repairs, and maintenance schedules
• Install, set up, and manage network switches
• Manage and maintain Apple Mac computers and iPads
• Support and maintain classroom projectors, screens, and audio-visual equipment
• Provide technical support in moving and setting up audio-visual and IT equipment
• Work with external technology partners to deliver projects and resolve escalated issues.
• Keep IT documentation up-to-date.
• Manage assigned helpdesk tickets efficiently and communicate with users until resolution is achieved.

Essential Qualifications and Experience:

• Minimum of one year experience working in IT support.
• Strong Active Directory and group policy knowledge. 
• Strong Knowledge of school IT systems. 
• Impeccable written and verbal communication skills. 
• The ability to relay technical information to non-technical individuals.

Person Specification:

• Highly motivated.
• Works well independently and as part of a team. 
• Technically minded. 
• Highly efficient. 

Want to know more? 

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we are happy to chat with you about this role in more detail.