IT Support Engineer

IT Support Engineer

GreatFind Jobs
Published: June 10, 2024
West London, England
Job Type
Up to £35,000


A customer-focused, highly technical and enthusiastic IT Support Engineer is needed to support an independent school in the West London area. This great opportunity has a salary of up to £35,000+ plus fantastic benefits!

Please note you must have experience working within Schools,  Colleges or the education sector!

Benefits Include: A comprehensive package offering discounted school fees, season ticket loans, a group pension plan, eye care and cycle to work schemes, travel insurance, gym memberships, a workplace nursery scheme, and an extensive Employee Assistance Programme.

Role Overview

In this role, You will be responsible for providing IT support and strategic advice to students, teachers and school staff to ensure the technical side of learning and school systems are running smoothly. 


  • Providing technical support in resolving IT incidents.
  • Act as a lead point of contact for IT issues in allocated schools.
  • Managing, monitoring, and maintaining the school's IT systems.
  • Monitoring all hardware and software on the school grounds. 
  • Providing assistance to school IT leaders in developing and implementing their IT strategies.
  • Install and update all school IT systems.
  • Maintain accurate documentation and a structured process for managing IT changes.
  • Ensure that escalated IT issues are resolved within the school's service level agreements.
  • Assuring ICT systems are fully functional, robust and secure at local schools through appropriate policies and procedures.
  • Ensuring all  IT changes are managed in a structured way and documented correctly.
  • Making sure that all reported incidents are resolved efficiently. 

Essential Qualifications and Experience:

  • Experience working in a similar role with a school, college or education institute. 
  • Excellent understanding of school IT systems. 
  • Strong technical skills, including Microsoft products - Active Directory & Group Policy, Windows 10, Windows Server 2012 and Microsoft 365. 
  • Impeccable written and verbal communication skills.
  • Experience in diagnosing and resolving technical errors.

Person Specification:

  • Passion for IT.
  • Customer Focused. 
  • Attention to detail. 
  • Multitasker.
  • Strong analysis skills. 

Want to know more? 

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.

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