IT Engineer

IT Engineer

GreatFind Jobs
Published: November 12, 2021
Location
South East London,
Job Type
Category
Salary
£22,000 - £28,000

Description

Are you an IT Engineer looking for an exciting new opportunity in the education sector? If so, we have the perfect job for you. Working with a leading education institution, you will be providing 1st/2nd line telephone, remote and on-site support services.

Role Overview

You will be ensuring the ICT teaching, learning and administration needs within the school are met whilst providing a professional and courteous service at all times.

Responsibilities:

  • Providing 1st and 2nd line on-site technical support to a designated school.
  • To ensure all school equipment is installed and ready to use by pupils and staff. For example - PC’s, Laptops, Projectors, AV Equipment, Digital Signage, Printers, devices in correct VLANs etc.
  • Solve, escalate or troubleshoot on-site issues based on all relevant information.
  • Replacing and repairing hardware. Component level to complete device.
  • Contact third-party software and service providers if necessary.
  • Creating and providing detailed reports for the Service Manager / Virtual Network Manager.
  • Manage all tickets and requests with the Helpdesk System provided.
  • Respond to all tickets whilst ensuring all reported incidents and requests are logged.
  • Maintaining customer IT records such as asset management/inventory (Hardware and Software), Active Directory User Accounts, E-mail Account provision, stock control and more.

 

Requirements:

  • Experience working within a school environment for a couple of years.
  • Fluent in using Microsoft Desktop Operating Systems.
  • Excellent troubleshooting skills.
  • Strong Microsoft Office 365 knowledge.

 

Person Specification:

  • Good communication and organisational skills.
  • Ability to work as part of a team.
  • Professional and courteous.

 

Want to know more?

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.

Apply
Drop files here browse files ...

By submitting this form, we will process your data accordingly. For more information, please see our privacy notice.

Captcha

Related Jobs

No Comments

Sorry, the comment form is closed at this time.

Are you sure you want to delete this file?
/