IT Engineer

IT Engineer

GreatFind Jobs
Published: November 12, 2021
South East London,
Job Type
£22,000 - £28,000


Are you an IT Engineer looking for an exciting new opportunity in the education sector? If so, we have the perfect job for you. Working with a leading education institution, you will be providing 1st/2nd line telephone, remote and on-site support services.

Role Overview

You will be ensuring the ICT teaching, learning and administration needs within the school are met whilst providing a professional and courteous service at all times.


  • Providing 1st and 2nd line on-site technical support to a designated school.
  • To ensure all school equipment is installed and ready to use by pupils and staff. For example - PC’s, Laptops, Projectors, AV Equipment, Digital Signage, Printers, devices in correct VLANs etc.
  • Solve, escalate or troubleshoot on-site issues based on all relevant information.
  • Replacing and repairing hardware. Component level to complete device.
  • Contact third-party software and service providers if necessary.
  • Creating and providing detailed reports for the Service Manager / Virtual Network Manager.
  • Manage all tickets and requests with the Helpdesk System provided.
  • Respond to all tickets whilst ensuring all reported incidents and requests are logged.
  • Maintaining customer IT records such as asset management/inventory (Hardware and Software), Active Directory User Accounts, E-mail Account provision, stock control and more.



  • Experience working within a school environment for a couple of years.
  • Fluent in using Microsoft Desktop Operating Systems.
  • Excellent troubleshooting skills.
  • Strong Microsoft Office 365 knowledge.


Person Specification:

  • Good communication and organisational skills.
  • Ability to work as part of a team.
  • Professional and courteous.


Want to know more?

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.

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