ICT Support Engineer

ICT Support Engineer

GreatFind Jobs
Published: May 12, 2024
Brentwood, Essex
Job Type
£24,000 - £28,000


We're on the hunt for an energetic IT Support Engineer to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere.  Great benefits including free lunches!

Position Summary:

You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework.

Principal Duties:

  • Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary.
  • Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions.
  • Work in concert with First Line Technicians and the broader team to deliver superior IT support services.
  • Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users.
  • Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies.
  • Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources.

Required Skills and Experience:

  • Proven background in a comparable IT support position, ideally within an academic setting.
  • Technological expertise with Windows desktop OS, iOS, and Google Workspace.
  • Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions.
  • Exceptional problem-solving abilities with a knack for quick and effective issue resolution.
  • Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment.

Submit Your Application Now!

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