Head of Customer Service/Customer Success

Head of Customer Service/Customer Success

GreatFind Jobs
Published: February 8, 2024
Location
Hybrid, Hertfordshire
Job Type
Category
Salary
Up to £52,000

Description

Join an innovative EdTech company that's transforming career guidance in secondary schools worldwide as their Head of Customer Service/Customer Success. This hybrid role, based in Hertfordshire, offers up to £52,000 per annum.

Benefits:

  • Generous holiday allowance
  • Pension contribution
  • Tax-free bonus and more

Role Overview:

Lead and inspire a team of customer success executives to ensure the effective implementation of best practices, enhance product usage, and drive growth through renewals and retention.

Responsibilities:

  • Customer Engagement: Ensure effective onboarding of schools, monitor product usage, manage renewals, and deliver exceptional customer service.
  • Team Leadership: Oversee team performance, provide training and coaching, and conduct regular evaluations to ensure excellence.
  • Process Management: Optimize customer experience through efficient support process management and collaborate with other departments for seamless operations.

Requirements:

  • Proven experience in customer success, preferably within a SaaS provider in the EdTech sector.
  • Exceptional communication skills and a knack for technology.
  • A minimum of 5 years' experience in leading customer service teams, showcasing strong stakeholder management and operational excellence.

Want to know more? 

As a specialist IT & EdTech recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.

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