Apple Engineer

We are looking for an Apple Engineer to join a talented Technical Services team based in Reading. It is an excellent opportunity to join a fast-paced and expanding leading EdTech company. This role requires someone with Apple ACMT certification and strong troubleshooting and repair skills. Additionally, familiarity with Apple's GSX platform will be considered a valuable asset! Does this sound like you? Apply today! 

The salary for this great opportunity is up to £45,000 plus some great benefits! 

Benefits include - Life Assurance, Gym Membership Contribution, Health Cash Plan, Day off on your Birthday and lots more.

Role Overview 

In this role, you will be responsible for managing repair tickets from start to finish and working closely with other team members to ensure that a high-quality service is provided. 

Responsibilities: 

• Conduct thorough fault diagnosis and inspection of Apple Macs and iOS devices, both within and outside of the warranty coverage.
• Perform repairs on Apple Macs and iOS devices in accordance with Apple's guidelines and standards, ensuring quality and compliance.
• Utilise Apple's GSX platform efficiently to facilitate the ordering of necessary parts and to manage the repair process until completion.
• Communicate effectively with end users via phone, email, and the helpdesk, providing prompt and helpful assistance regarding their devices.
• Coordinate with couriers to schedule the collection and delivery of devices for repair purposes, ensuring timely and secure transportation.
• Maintain accurate documentation of ISO procedures related to device repairs, ensuring adherence to company protocols and standards.
• Keep abreast of the latest Apple products, updates, and repair techniques to stay knowledgeable and up-to-date in the field.
• Collaborate closely with team members to share knowledge, insights, and best practices to collectively enhance repair efficiency and service quality.
• Provide exceptional customer service by addressing customer inquiries, concerns, and feedback professionally and promptly.
• Strive to achieve and exceed repair targets, while constantly seeking opportunities to improve repair processes and enhance overall customer satisfaction.

Requirements/Experience:

• Demonstrated experience in a similar IT Support role, with a strong emphasis on handling Apple Hardware and providing technical assistance to end users.
• Proficiency in diagnosing and resolving hardware and software issues specific to Apple Macs and iOS devices, showcasing in-depth knowledge of Apple products.
• Proven track record of delivering exceptional customer service, with the ability to communicate technical information effectively to both technical and non-technical users.
• A strong understanding of technology and how multiple platforms and services interoperate. 
• Ability to demonstrate solutions to customers when necessary

Person Specification: 

• Self-motivated
• Team player
• Highly Confident
• Good problem-solving skills.
• Strong communication skills
• Ability to work effectively under pressure

Want to know more? 

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.

We are an equal opportunity provider.

Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.