3rd Line Solutions Engineer

3rd Line Solutions Engineer

GreatFind Jobs
Published: December 13, 2021
Job Type


A Senior Solutions Engineer is needed to strengthen a talented Technical Services team. It is an excellent opportunity to join a fast pace and expanding leading EdTech company.


Role Overview

You will play an essential role in providing high-quality technical services, delivery, and higher tier support to the team. Additionally, you will be responsible for ticket ownership and follow up, job coordination and documenting the scope of works to other team members.



  • Support, implementation and migration of Microsoft 365 solutions (Exchange Online, Teams, SharePoint, Endpoint Manager (formerly InTune), Azure AD, OneDrive for Business, PowerShell Online, Directory Sync and Identity Management).
  • Troubleshooting and testing network fundamentals (TCP/IPv4, DHCP, DNS, and General Network Connectivity) will be your responsibility.
  • Implementation and administration of VMware vSphere (v6+) and Hyper-V (2012 R2+)
  • Support and training, knowledge transfer, and upskilling of Tier 1 and Tier 2 engineers as needed.
  • Deliver Microsoft 365 Support, implementation and migration tasks (Exchange Online, Teams, SharePoint, Endpoint Manager (formerly InTune), Azure AD, OneDrive for Business, PowerShell Online, Directory Sync, and Identity Management).
  • Solution implementation and build.


  • Education Sector experience - desirable.
  • Microsoft Certified: Modern Desktop Administrator Associate (or higher)
  • VMware VCP
  • Microsoft Certified: Azure Administrator Associate (or higher)
  • MCSA / MCSE (or equivalent)
  • Other Operating System Experience (iOS, Android, Linux)
  • Management of customer expectations to ensure a smooth and efficient process, report back requested information on time.
  • A strong understanding of technology and how multiple platforms and services interoperate.
  • Ability to demonstrate solutions to customers when necessary


Person Specification:

  • Self-motivated
  • Team player
  • Highly Confident
  • Good problem-solving skills.
  • Strong communication skills
  • Ability to work effectively under pressure


Want to know more?

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.

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