3rd Line Support Engineer – Contract

3rd Line Support Engineer – Contract

GreatFind Jobs
Published: June 10, 2024
City of London, London
Job Type


Are you a seasoned IT professional with a passion for problem-solving and service desk escalation/ management? We are seeking a dedicated 3rd Line Support Engineer to join our dynamic team on a contract basis, with the potential to transition into a permanent role. This position offers a unique opportunity to work closely with our IT department, enhancing and adding value to our services.

Contract: 2/3 Months with Potential for Permanent Role

Location: Remote/Office-Based as Required – Remote Hybrid working

Key Responsibilities:

  • Problem Management: Own and manage incidents and requests escalated from 2nd Line Engineers. Diagnose root causes, implement workarounds, and proactively prevent incidents.
  • IT Infrastructure: Install, configure, and maintain infrastructure services and components. Monitor performance and security, and resolve operational issues.
  • Network Support: Perform network maintenance, diagnose problems using troubleshooting tools, and manage network security, including patching and responding to threats.
  • Cloud Support: Provide comprehensive support for cloud-based services, particularly within the Microsoft stack, including Office 365, Azure AD, Intune, and other related technologies.
  • General Duties: Develop and maintain documentation, assist with disaster recovery and backup systems, and ensure compliance with GDPR and information security policies.

Skills and Qualifications:

  • Essential:
    • Degree level or equivalent industry qualification
    • Strong technical background in M365 platform, Azure AD, and Intune
    • Excellent analytical and troubleshooting skills
    • Customer-focused with strong relationship-building skills
    • Planning and organisational abilities
  • Desirable:
    • Experience in the charity sector
    • Project management skills (Prince2 Agile certification preferred)

What We Offer:

  • A collaborative and flexible work environment
  • Opportunities for professional growth and development
  • The chance to work on meaningful projects that make a difference

Apply Today!

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