Senior IT Support Engineer

We are searching for a skilled Senior IT Support Engineer to join an independent school in South West London. The successful candidate will play a pivotal role in delivering the school's IT systems and implementing its IT strategies and visions. The salary for this role is up to £42,000, depending on your experience and skill set. 

Benefits include career progression opportunities, a great pension scheme, free lunches and more!

Role Overview

In your role as the school's new Senior IT Support Engineer, you will be responsible for providing hands-on support for all school users and students with their IT needs and coordinating priorities, escalations, and projects with MSP and other IT vendors. 

Responsibilities:

• In charge of the day-to-day operation of the IT system across all sites, including any problems escalated by the help desk.
•  Managing and maintaining the IT infrastructure consisting of Windows servers, virtual servers, storage devices, network switches and routers, WiFi network, firewall devices, Active Directory domain and other systems.
• The responsibility of managing and maintaining the IT infrastructure consisting of a mix of Windows/Apple PCs, iPads, Cloud and On-Prem systems and storage devices, Cisco network switches, Wi-Fi Access Points, Desk Phones and CCTV.
• Managing and implementing IT Infrastructure, systems and processes such as provisioning and migrating servers, OS upgrades, and database implementation
• Providing end-user support and training regarding IT software, systems, and processes to users in person and remotely. Ensure our end-users are kept up to date as and when issues arise.

Requirements:

• Experience working in an IT Support role within a school or educational organisation. 
• Experience in managing Microsoft Exchange Server, Microsoft Azure, Active Directory and networking knowledge of switches, routes, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL & IPSec.
• Impeccable written and verbal communication skills. 
• Strong experience providing support for End User Devices (Windows laptop/desktop, Apple, Tablets).
• Knowledge of AV devices within schools - Projectors, interactive displays, etc…
• Windows server infrastructure and network services knowledge.

Person Specification:

• Self-motivated
• Organisational skills
• Proactive attitude
• Strong communication skills
• Passion for all things IT

Want to know more?

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.