2nd Line IT Technician

2nd Line IT Technician

GreatFind Jobs
Published: July 12, 2022
Job Type
£27,000 - £30,000


This is an exciting opportunity for a motivated 2nd Line IT Technician to join a company that provides IT support/ solutions to businesses and schools in Essex. The salary for this role is £27,000 - £30,000 per year, depending on your experience and skillset.

Role Overview 

You will be responsible for all aspects of the service desk, including phone support, remote support, and on-site support. In addition, you will be providing an escalation point for first-line technicians, field technicians, and managed service technicians.


  • Maintain regular onsite support for selected important customers.
  • Ensure all incidents are resolved efficiently in line with company SLAs.
  • Assisting customers remotely with 2nd line support enquiries.
  • Provide guidance and mentorship to junior members of the team.
  • Assist the technical installation team when new solution deployments are underway.
  • Ensuring all escalated incidents and queries are responded to in a polite and friendly manner.


  • Minimum of 3 years in a similar role. (IT Support)
  • MSP Experience - Highly Desirable
  • Strong knowledge of Microsoft virtualisation products: Hyper-V and Failover Cluster Manager.
  • Outstanding telephone manner, interpersonal communication skills, and writing abilities.
  • Good time management and ability to multitask.
  • Extensive Microsoft experience: Microsoft Windows 10 and 1, Microsoft 365 – Outlook, AD Sync, Teams, Microsoft Endpoint Manager (Intune).
  • Detailed knowledge of key Windows Server Management tools – AD / GPO / DHCP / DNS
    Knowledge of onsite and cloud backups – Microsoft DPM and N-Able

Person Specification: 

  • Passion for IT.
  • Highly Motivated.
  • Kind and informative manner.
  • Technically minded.

Want to know more? 

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.

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