2nd Line ICT Support Engineer

2nd Line ICT Support Engineer

GreatFind Jobs
Published: September 5, 2022
Location
Sutton, South London
Job Type
Salary
£30,000

Description

We are looking for a 2nd Line ICT Support Engineer to join a growing MSP within the education industry! This is a hybrid role, with a mix of office-based support, working onsite directly supporting our customers and project/installation work. You need a full driving license and a car for this position, and the salary for this position is £30,000 with excellent benefits.

Benefits include - Wellness programmes, Company Pension, Free or subsidised travel and more! 

Role Overview

Providing high-quality and effective on-site 1st and 2nd line support services and working closely with customers’ internal IT support, their end users, and senior managers/leaders, building strong commercial relationships that result in high customer satisfaction. 

Responsibilities:

  • Supporting end users with their technical queries.
  • Ensuring all items are logged correctly through the Service Desk following set procedures.
  • Identifying and fixing desktop problems. 
  • Efficiently resolving networking, hardware and software issues and providing preventative maintenance.
  • Carrying out fault diagnosis on-site and remotely, rectifying faults and arranging additional courses of action such as referral to senior staff or arranging third party maintenance or support.
  • The creation and updating of knowledge-based articles when appropriate. 
  • Implementing equipment rollouts and assisting with project delivery.
  • Ensuring documentation is kept up to date at all times.
  • Evaluating areas for improvement and suggesting new developments, workflows, uses, and cost advantages of systems wherever possible.

Essential Qualifications and Experience:

  • Strong experience working within a similar role. Preferably in the EdTech/Education industry. 
  • Relevant qualification. 
  • Full driving license and car - mileage will be compensated. 
  • Strong experience working with active Directory, Windows 10, Google Workspace, Office 365, Servers, MDM systems, Cisco, DNS and Group Policy. 
  • Good understanding of Mobile device management. 
  • Excellent troubleshooting ability. 
  • Impeccable written and verbal communication skills. 

Person Specification:

  • Works well under pressure. 
  • Problem Solver. 
  • Highly Motivated. 
  • Confident. 
  • Highly organised. 

Want to know more? 

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.

Apply
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