2nd Line Helpdesk Engineer

2nd Line Helpdesk Engineer

GreatFind Jobs
Published: March 3, 2020
Location
Basildon, Essex,
Job Type
Category
Salary
£26,000-£28,000k

Description

Credible and high-Performing ICT service and solution provider seeking a 2nd Line IT Support Engineer with an excellent customer service ethos and the technical ability to operate in a 2nd line Service Desk position.  Role will be based in their busy Basildon office.

Your main responsibilities will include:

  • Provide 2nd Line infrastructure implementation support across the organisation, and assisting in the resolution or support requests
  • Providing technical support related to hardware, systems and software issues
  • Supporting clients remotely and onsite
  • Managing work queues and prioritising events in line with company SLA’s
  • Assisting colleagues and other departments with queries when more complex issues arise

The ideal person specification:

  • Proven customer service skills
  • Technical support experience within the IT sector providing IT Support across a Windows Server environment: Active Directory, GP, DNS, DHCP, Exchange, Office 365 and networking services (LAN and WAN)
  • Service desk experience handling calls and managing tickets
  • Driving licence required for onsite support

The position comes with an excellent benefits package with a basic salary of up to £28,000 for the right candidate. You will be joining a fast-growing organisation who truly support the development of their staff.

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