Senior IT Support Analyst

Senior IT Support Analyst

GreatFind Jobs
Published: January 31, 2024
Hertfordshire, England
Job Type
Up to £35,000


A customer-focused, highly technical and enthusiastic Senior IT Support Analyst is needed to support an independent school in the Hertfordshire area, with a salary of up to £35,000 depending on experience. You will also receive up to 33 days of annual leave in totality, free lunches, health cover and lots more.

Role overview:

The role of the Senior IT Support Analyst is primarily to provide 2nd line support to the IT technicians both academic and support staff users. The school operates a continually evolving heterogeneous desktop and network infrastructure (primarily Microsoft).


  • Provide 2nd line support to the IT technicians for all aspects of IT services.
  • Act as cove for the 1st line support as point of contact for all customer calls, including incidents and service requests.
  • To attend and assist all key events as and when required, including but not limited to open days and book fests.
  • Perform daily Preventative Maintenance reports.
  • Respond and resolve 2nd line support when escalated from 1st
  • Install, test and configure new software and 0S images and distribution.
  • Install, test and software updates and patches as required.
  • Maintain and support Microsoft stack specially Sharepoint, Teams and OneDrive.
  • Desktop and application, AV and Event support.
  • Install new hardware.
  • Train new staff on new systems when necessary.
  • Suggest IT solutions to business problems.

Essential Qualification and Experience:

  • HND or equivalent IT related qualifications
  • Relevant training and at least 3 years work experience using and supporting IT services
  • 2nd line support for various hardware e.g. PCs, Laptops, Servers
  • Windows server technologies
  • Deploying and patching software packages
  • Supporting of Microsoft 365 environment
  • Knowledge of ITIL framework

Person Specification:

  • Passion for IT
  • Customer focused.
  • Attention to detail.
  • Multitasker
  • Strong analysis skills

Want to know more?

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.


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