2nd Line Engineer

2nd Line Engineer

GreatFind Jobs
Published: December 21, 2021
Enfield, London
Job Type


Do you want to join a successful and growing organisation as a helpdesk technician? Then this is the role for you… This position can offer you long term career development within a well-established and growing technical team!


Role Overview

Working in London and surrounding areas, this full-time opportunity will have you Responding to and resolving technical queries across multiple operating systems. A highly competent individual with excellent communication skills is the right fit for this position.



  • Ensure the smooth operation of the customer's environment, such as Windows Servers, Microsoft 365 tenants, Endpoint Security, or Client Devices, by working with the team.
  • Acknowledge, respond to, and resolve technical questions from customers.
  • Troubleshooting Desktops
  • Maintaining accurate customer documentation.
  • Identify and implement changes to the Customer Environments to address common issues with the team
  • Training and introduction to modern Apple device management methods and platforms integration will be provided
  • Application packaging for Apple Macs


  • Ability to troubleshoot Microsoft Windows desktop operating systems.
  • You should have a strong understanding of Windows Server (2008+), including but not limited to Microsoft Active Directory and Domain Services, Group Policy, DNS, DHCP, File Services and Remote Desktop Services.
  • Management of customer expectations and timely reporting back of requested information
  • Experience with Mac/iOS/ChromeOS/Android Management
  • Knowledge of AutoTask helpdesk
  • Experience managing Exchange Server / Exchange Online users, distribution groups and calendars.
  • Perform routine maintenance and monitoring tasks, such as backups, asset tracking, and endpoint protection.
  • A capability to manage, troubleshoot, and provide access to network resources (such as printers, files, etc.).


Person Specification:

  • Passion for IT
  • can-do attitude
  • Productive
  • Independent Worker
  • Efficient
  • Detail-oriented and organised


Want to know more?

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.


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