2nd/3rd Line Support Manager

2nd/3rd Line Support Manager

GreatFind Jobs
Published: November 12, 2021
South East London,
Job Type
£30,000 - £40,000


This fantastic opportunity has just opened up to join a leading education institute as an IT Support Manager. This role is based in South East London and has an attractive salary of between £30,000 - £40,000 depending on how much experience you have!


Role Overview

You will be managing all on-site technicians and ensuring that all technical services are provided to the highest standard. In addition, the support manager role entails maintaining the smooth functioning of your school's IT infrastructure.



  • Providing 1st and 2nd line on-site technical support to a designated school.
  • Standardising school setup where possible - Veeam, SCCM, Aruba, Password Policies etc
  • Create and maintain documentation - SoW, Disaster Recovery plans etc
  • In consultation with the Service Manager (SM), provide technical assistance and information to facilitate the development of quotes for new equipment/projects
  • Creating procedures and user guides for technicians - Templates for frequent tasks, IP addressing, change control etc
  • Developing strategies and user guides for technicians
  • Ensuring all on-site technicians are trained in using the internal ticketing system and have access to internal resources required for their job.
  • Manage the implementation of new software and hardware entering the school.
  • Regular catch-ups with on-site technicians in 1-1 meetings to review any issues raised, their workload, ticket reviews, and provide support and advice.
  • Take part in school health and safety, safeguarding and security training.



  • Extensive school environment experience
  • Fluent in using Microsoft Desktop Operating Systems.
  • Excellent troubleshooting skills.
  • Strong Microsoft Office 365 knowledge


Person Specification:

  • Good problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • Critical thinking.
  • Ability to work well under pressure.
  • Good interpersonal skills.


Want to know more?

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.

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