Technical Support Consultant

Are you a highly technical and motivated individual looking for a new career in EdTech? If so, this is the role for you! This fantastic opportunity has arisen for a Technical Support Consultant to join an education solution provider. With great benefits and up to £55,000 in salary, this is an excellent opportunity!

Role Overview

As the new Technical Support Consultant for our client, a solution provider for schools, you will be responsible for managing IT systems for small to medium-sized school clients. Your expertise will be focused on client-facing IT systems management and providing proactive IT systems assessment and assurance services. 

Responsibilities:

• Lead, scope, and deliver solutions for multiple clients aligned with their strategic needs.
• Ensure products and services are aligned with client needs and provide a uniform experience.
• Manage multiple clients and teams, prioritise tasks, and achieve key deadlines and deliverables within scope and budget.
• Document and govern deliverables according to business standards.
• Deliver solutions in a timely and appropriate manner.
• Plan and schedule work and involve clients where necessary.
• Support junior consultants and specialists and educate staff members.
• Present written and verbal outputs to clients in a clear and concise manner.
• Deliver effective solutions based on a client's strategy and goals.
• Meet industry best practices and regulatory obligations.
• Identify new business opportunities and work with stakeholders to understand ongoing requirements.
• Provide suggestions for improvement to the business.
• Provide regular briefings on client risks and issues.
• Engage in client activities such as webinars and training sessions.
• Maintain internal standards and documentation.
• Research new technologies and provide recommendations.
• Develop intellectual property according to client requirements.

Essential Qualifications and Experience:

• Qualifications in business management, IT, compliance, or related fields.
• 4+ years of experience in a relevant technical position, preferably in the education sector.
• Background in a relevant service-based role, such as customer-facing IT support, systems management, or consultancy.
• Understanding of consultancy service delivery.
• Knowledge of cyber security frameworks and system best practices.

Person Specification:

• Passion for IT. 
• Multitasker. 
• Work well independently and as part of a team.
• Proactive.

Want to know more? 

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.