ICT Technician (Contract)

ICT Technician (Contract)

GreatFind Jobs
Published: May 22, 2023
Camden, London
Job Type
Up to £30,000


Are you passionate about providing exceptional IT support services? Do you thrive in a customer-focused environment where your technical expertise can make a real impact? If so, we have an exciting opportunity for you! Long-term contract role – salary/pay rate up to £28-30k

We are seeking a talented ICT Technician to join our dedicated team. In this role, you will play a vital part in supporting the IT infrastructure within schools while delivering excellent customer service.

Key Responsibilities:

  • Attend school sites to fulfil customer requests promptly and efficiently.
  • Provide second-line technical support, ensuring the installation and maintenance of system software.
  • Strive to meet and exceed performance targets and SLAs.
  • Offer specialized technical support in areas such as networks, servers, information integration, security controls, and web solutions.
  • Deliver technical services remotely or on-site while safeguarding customer data and maintaining integrity.
  • Foster strong customer relationships by liaising with relevant stakeholders.
  • Manage change control documentation and take ownership of service incidents until resolution, escalating when necessary.
  • Occasionally provide first-line support, including user account administration, Active Directory support, software usage, compliance, ICT procurement, and data recovery.
  • Provide statistical data and relevant information for performance reports and management insights.
  • Stay up-to-date with evolving technical knowledge and industry trends.
  • Identify, register, and categorize incidents following established procedures.
  • Respond to a wide range of service requests, offering information and facilitating resolution.
  • Conduct first-line investigation and diagnosis, promptly escalating unresolved incidents and problems as required.
  • Maintain accurate and up-to-date records of hardware and software configurations.
  • Contribute to the creation of comprehensive support documentation.

Qualifications and Skills:

  • Bachelor's degree in a relevant discipline or equivalent industry experience.
  • Prior experience in IT support within schools is desirable.
  • Proficient understanding of IT/IS infrastructure, operating systems, configurations, and IT applications and service processes.
  • Familiarity with incident management tools and their applications.
  • Knowledge of service level agreements (SLAs) and their relationship with OLAs and underpinning contracts.
  • Awareness of risk management, business impact analysis, countermeasures, and contingency arrangements related to IT service disruption.
  • Understanding of corporate, industry, and professional standards, policies, regulations, compliance, and codes of conduct associated with the role.

Join our team and enjoy a supportive work environment where agility and flexibility are encouraged.

Apply today to become a part of our dedicated team and make a difference in the education sector! Don't miss this exciting opportunity. Apply now!

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