IT Engineer (Contract)

IT Engineer (Contract)

GreatFind Jobs
Published: July 21, 2023
North London, England
Job Type
Competitive Day Rate


Are you enthusiastic about providing IT support services and thrive in a customer-focused environment where your technical expertise can create a real impact? If so, we have an exciting opportunity for you! Our client is seeking a skilled IT Engineer to join their team in a long-term contract role with a competitive day rate based in North London! 

Role Overview

As an IT Engineer, you will play a crucial role in supporting the IT infrastructure within schools while ensuring exceptional customer service delivery. 


  • Swiftly and efficiently respond to customer requests by visiting school sites.
  • Offer second-line technical support, ensuring the smooth installation and maintenance of system software.
  • Strive to meet and surpass performance targets and Service Level Agreements (SLAs).
  • Provide specialised technical support in areas such as networks, servers, information integration, security controls, and web solutions.
  • Deliver technical services both remotely and on-site while ensuring the security and integrity of customer data.
  • Cultivate strong customer relationships by engaging with relevant stakeholders.
  • Manage change control documentation and take ownership of service incidents until resolution, escalating when necessary.
  • Occasionally provide first-line support, including user account administration, Active Directory support, software usage, compliance, ICT procurement, and data recovery.
  • Offer statistical data and pertinent information for performance reports and management insights.
  • Stay up-to-date with the latest technical knowledge and industry trends.
  • Identify, register, and categorise incidents following established procedures.
  • Respond to a wide range of service requests, providing information and facilitating resolutions.
  • Conduct initial investigations and diagnosis, promptly escalating unresolved incidents and problems as required.
  • Maintain accurate and up-to-date records of hardware and software configurations.
  • Contribute to the creation of comprehensive support documentation.

Qualifications and Skills

  • Bachelor's degree in a relevant discipline or equivalent industry experience.
  • Prior experience in IT support within schools is desirable.
  • Proficient understanding of IT/IS infrastructure, operating systems, configurations, and IT applications and service processes.
  • Familiarity with incident management tools and their applications.
  • Knowledge of service level agreements (SLAs) and their relationship with OLAs and underpinning contracts.
  • Awareness of risk management, business impact analysis, countermeasures, and contingency arrangements related to IT service disruption.
  • Understanding of corporate, industry, and professional standards, policies, regulations, compliance, and codes of conduct associated with the role.

Personal Specifications

  • A proactive and agile mindset, with a strong ability to adapt to different situations.
  • Excellent problem-solving skills and the capacity to think on your feet.
  • Exceptional communication skills to interact effectively with customers and team members.
  • Detail-oriented and well-organised, ensuring accurate record-keeping and documentation.
  • A passion for making a difference in the education sector through your IT expertise.

Want to know more? 

As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.

Drop files here browse files ...

By submitting this form, we will process your data accordingly. For more information, please see our privacy notice.


Related Jobs

No Comments

Sorry, the comment form is closed at this time.

Are you sure you want to delete this file?